Cleveland, OH 44144 Our Code of Ethics

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Jennifer M.

The most knowledgeable, fair priced, honest mechanic around! Thank you Bob for always providing the best service!
Anna-Marie B.

This the most genuine and honest mechanic in town! Our entire family has been trusting Bob's for over 10 years. Thank you for all that you, your staff and family do!

Tom H.

Just go my car back from Bob's. The price was significantly less than what I expected. Besides the great quality of his work, that is why I have been taking ALL of my cars to Bob's . . . quality and price! Bob and Laurie are top notch people. They are honest and truly care about the people who come to them for help.
Brittany B.

Best shop around. Bob's great and his wife. Honest and has your best interest when it comes to what you need done. Only place I trust, been going here for years now.

Donna S.

Very good quality service. Honest and friendly.
Mario G.

So happy that I've now found a permanent shop to take my vehicle for repairs. Nice to find a local mechanic that does not gouge the customer. Thank you for being fair. You have gained a customer for life.

CODE OF ETHICS